Every feature your workshop needs, nothing it doesn't
CycleDesk is purpose-built for bike mechanics and service shops in South Africa. We didn't start from generic workshop software — we built from the specific needs of SA mobile mechanics.
Online bookings that actually work
Your customers book 24/7 from any device. They pick their bike, choose a service, select an available time slot, and confirm — without calling or sending WhatsApps. You get a structured booking with all the info you need to prepare.
- Multi-step booking flow with service selection
- Real-time slot availability based on your schedule
- Callout zone detection and travel fee calculation
- Instant confirmation with booking summary
- Reschedule and cancel without admin overhead
Digital job cards your mechanics will love
Every booking turns into a structured job card. Mechanics move through a defined workflow: scheduled → en route → arrived → in progress → awaiting approval → completed. Every action is timestamped and logged.
- Clear status progression with visual indicators
- Checklist items for each service type
- Parts tracking with cost and markup
- Customer approval workflow for extras
- Photo capture for before/after documentation
- Full audit trail on every job
Quotes that build themselves
CycleDesk calculates your quote automatically from your service catalogue. Service fees, callout fees, travel zones, after-hours rates, parts markup, platform fees — all applied consistently every time.
- Service fee with configurable labour rates
- Callout and travel zone pricing rules
- After-hours and weekend surcharges
- Parts and consumables with markup
- Add-on services at booking or on-site
- Rounding rules and platform fee configuration
Customers stay informed automatically
CycleDesk sends the right message at the right time. From booking confirmation to mechanic en route to job complete — your customers always know what's happening without you having to send a single WhatsApp.
- Booking confirmed and reminder notifications
- Mechanic en route and arrival alerts
- Approval requests for additional charges
- Job completion and invoice delivery
- Rescheduling and cancellation notices
Run your whole business from one screen
The admin console gives you a bird's eye view of everything: bookings, mechanics, service catalogue, pricing rules, customer accounts, and workshop calendar. Everything is a few clicks away.
- Calendar view with booking management
- Mechanic assignment and availability
- Service catalogue with pricing rules
- Customer accounts and bike history
- Audit logs for every system action
- Revenue and booking analytics
Works with the tools you already use
Send booking updates and notifications directly to WhatsApp
Invoice delivery and booking confirmations via email
Payment gateways
Accept card payments at the time of booking or on completion
Google Calendar
Sync your schedule with your personal calendar
See CycleDesk in action
Request a personalised demo and we'll walk you through the full platform in 20 minutes.